Connect and share your work directly from within Microsoft Office applications – send your document through Lync or share your desktop from Save & Send in the File Menu.Natural collaboration – Transform every day conversations into fully-fledged collaboration sessions with shared comments, documents, applications and media.Easy online meetings – Easily join online meetings, revise and compare content, and present information from wherever you are.One tool, many ways to connect – Lync combines the conversation features of Communicator with the collaboration and presentation functionality of Live Meeting and more in a single tool.Single Application, Three Great Ways to Connect Which begs the question… why is Lync so cool relative to other Unified Communications clients, even it’s predecessor “Office Communicator”? Phone calls, desktop integrated conference calls, internal presentations, external desktop sharing, online meeting with 100+ people on line… you name it. Our Unified Communications technology must have turned a corner or something because everyone is using the heck out of Lync 2010. It spread like wildfire throughout Microsoft practically eliminating the use of file shares: Everything is hosted on SharePoint now.īut now it’s Lync. Then I thought SharePoint was a big deal. Exchange was a pretty big deal back in the mid 90’s and everyone was either talking about it, deploying it, or finding new uses for it. It’s not a ‘rip and replace’ process, which means that we can concentrate on getting each team comfortable with a change of working style.”Įurodata is providing on-going maintenance and support through a FlexiPoints contract, a points-based IT support service that, unlike traditional fixed-price contracts, means Freebridge only pays for the support it needs.Internally, Lync is taking Microsoft by storm. The company is currently working with Hemingway Design on the regeneration of an estate in King’s Lynn by using Lync, project meetings can held using a Microsoft Roundtable video-conferencing device with external partners able to join using Apple Macs, PCs and PSTN phones.įysh said, “We can migrate to Lync Enterprise Voice at our own pace due to the way we have implemented the solution. Single-number reach and the ease of accessing voicemail from multiple devices, such as Polycom CX600 phones, laptops, and iPhones, means that we have generated enthusiasm from the top of the company for them to act as champions.”įreebridge has already seen cost savings from using Lync. “Our executive team can take their phone wherever they log into Lync. Clements said, “It’s a testament to the stability and maturity of the platform that we were happy to roll it out to a high-profile team first. We still have a considerable investment in the Mitel platform but felt that the best way to protect our investment in software and hardware would be to implement a fully Microsoft-based solution.”Īfter migrating all of the internal ICT Team to the Lync platform and following a suitable test period, Freebridge then rolled out the Lync system to its executive team. Tobie Fysh, systems developer, Freebridge Community Housing, added, “We explored the Mitel route for unified communications but it didn’t give us the fully-integrated feel that we have with Lync 2010. Implementing Office Communication Server means that staff can communicate faster by being aware of the availability of other staff members using the ever-present ‘jelly bean’ notifications before picking up the phone.” Freebridge reported that it had spent around £18,000 on licensing and £39,000 on consultancy and implementation with Eurodata and its Mitel telephony provider.ĭave Clements, assistant director of ICT and facilities, Freebridge Community Housing, said, “We knew communication between teams was key to our plan of improving customer satisfaction, and we didn’t want members of staff playing ‘phone tag’ to get an answer to a question. Freebridge Community Housing has completed the implementation of a Microsoft Lync 2010 unified communications system in conjunction with Eurodata Systems to improve customer contact across the housing provider’s operations.įollowing a pilot project based on Microsoft Office Communication Server 2007 R2, Lync 2010 was rolled out to Freebridge’s ICT team in April 2011.
0 Comments
Leave a Reply. |